EXCHANGES, RETURNS AND DAMAGES
All Sales are Final. Choose carefully, our creations are not refundable nor can be exchanged.
W3B products purchased through other retailers must be returned in accordance with the store's respective returns and refunds policy. West Third Brand does not replace, refund or exchange products that have been purchased from any of our retail partners.
Please report any damages within 24 hours of receipt of goods. In addition, we require documentation so please be prepared to send e-mailed photos of the damaged products. Plus we may require the product to be returned to us.
Products leave our studio in perfect condition. West Third Brand is not responsible for any damages that occur once you have taken ownership. This includes: dropping the bottle, or attempting to unscrew the spray pump or any other careless acts that could lead to evaporation or leakage of the liquid, and/or a malfunctioning spray pump.
Damages will be replaced with the exact item(s) ordered.