Discover West Third Brand's Fine Fragrances, Candles, & Personal Care Products. Smell the Love.

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Discover West Third Brand's Fine Fragrances, Candles, & Personal Care Products. Smell the Love.

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    Shipping Information

    We provide free UPS Ground Service shipping with for orders $100+. 

    West Third Brand offers shipping within the continental United States through UPS Ground Service. We process orders (pour-to-order and ship) twice a week: Monday + Tuesday, major holidays excluded. If you have any questions or concerns, please contact us at info@westthirdbrand.com

    We are not responsible for lost or stolen packages. We will not provide replacements or refunds for lost or stolen packages. If you have a risk-prone address, we recommend you send to a safer locale.  

    We cannot file claims for orders that have been designated as "delivered" by UPS.  We can file claims for orders that have be designated as "lost in transit" by UPS.

    Sometimes carriers occasionally mark packages as "Delivered" before they drop them off.  Please contact UPS directly if more than two hours have passed since you received a delivery notification.  We also recommend checking any covered areas, porches, side doors, garage doors, or with neighbors before contacting UPS.

    If you cannot be home at time of delivery:

    Sign up for UPS My Choice for free and redirect your package to your neighbor, a local collection point, or to your neighborhood UPS Store.  Or reschedule the delivery date with UPS.  You can manage your delivery directly from the UPS website via the tracking link provided with your shipping notification email or your UPS app. 

    As makers, we have no control over the weather or the logistics of UPS.  The quickest and easiest way to get information about your delivery is to contact UPS directly at the number below.

    UPS Customer Service: (800) 742-5877