FAQ | Contact Us

Email is the best way to reach us! Please use one of the email addresses below, or fill out the form to the right.
We respond to emails Monday - Friday.
 

FREQUENTLY ASKED QUESTIONS

(please read below, as the answer to your inquiry may be listed here)

For a Retailer in Your Area | Please review the FIND A SHOP page. 

International Shipping | West Third Brand DOES NOT offer international shipping NOR offers shipping to P.O. boxes or APO/FPO addresses, nor to Hawaii, Alaska, US Virgin Islands and Puerto Rico.  Products containing Alcohol can only ship Ground Service. 

To Order | ALL Orders must be placed through the Website. Phone orders & emailed orders are not accepted.

Samples | Samples are available for purchase, under Products > Sample Vials.

Shipping Notifications | When your order has been shipped a tracking number will be sent to the email you provided, you can track your package in transit from that very email.

Products Offered | Everything we currently offer is shown on the site. If it's not on the site it's no longer available for purchase.

Wholesale Information | Please review the "Wholesale Infopage below. For ordering, existing customers must login into the Wholesale Portal. 

For More W3B Information | Visit our TERMS & CONDITIONS or ABOUT OUR PRODUCTS pages below.

Questions about an existing order | store@westthirdbrand.com
General questions or comments | info@westthirdbrand.com
Wholesale inquiries | info@westthirdbrand.com